FAQs
How do I know what is the right size & fit of frame for me?
We offer glasses in 5 frame sizes: Extra-Narrow, Narrow, Medium, Wide & Extra-Wide. 80% - 90% of our customers find a medium-sized frame to be the best fit
What if the glasses or lenses I bought aren’t right for me? Can I exchange or return my order?
Exchange or Return Policy Coming soon
Where do I submit my eye power details?
You can submit your power details after completing the purchase in a number of ways - by uploading a picture of your prescription, manually entering it online, requesting a callback from our team or mailing us at (Store@Sizeyelens.in)
Will every power fit every frame? What if I have high power, can I choose any frame?
No, not every power fits every frame. Power compatibility is mentioned for each of our frames. When you choose a frame you like, you can check the powers it is compatible with on the product page.
I don’t have/remember my prescription at the moment. Is it important to give it right away?
It is okay if you do not have your prescription handy. You can update your prescription within 7 days of purchasing any eyewear. Simply place the order and provide your power using the links shared in the SMS & email sent to you post-order completion.
I don't know my eye power. What should I do?
In order to find out your power, you can opt for an eye test at Sizeyelens. You can either visit your nearest store for a free eye check-up or book a home eye test for only ₹199! The safe & thorough 12-step eye test will be done by a certified optometrist with the latest equipment, who’ll provide the prescription immediately after the check-up.
I want to try the frames before making a purchase.
Additionally, you can visit any Sizeyelens store or experience Sizeyelens@Home—where you can try & buy from 150+ frames, all from the comfort of your home.
How many days will it take to deliver my eyeglasses?
Based on the product & power you choose for your location, our delivery timelines will vary. Our estimated delivery timelines for different types of eyeglasses are shown below: Zero power: 2-3 days Single vision: 3-7 days Bifocal/Progressive: 7-10 days
Are my eyeglasses covered under warranty?
No
Can I get my eyeglasses repaired/fixed?
Yes, we have the provision for repairing damaged glasses, depending on the extent of the damage. Visit your nearest Sizeyelens store with the damaged product & our team will be happy to help you.
Does Sizeyelens provide any insurance for damaged products?
No
When can I cancel my order?
You can cancel your order before it has been shipped by clicking on the “Contact Us/Need Help” section on the Lenskart app/website. Please note, we custom-make every lens specifically for you. However we offer easy cancellation options as listed below so you can enjoy a 100% risk-free shopping experience. If your order is out for delivery per the status on the app, cancellation is not possible. You may refuse to receive the order when the delivery partner contacts you/reaches your address. Once the returned product is received by us, your exchange/refund will be initiated.